For successful CX initiatives and meet growing demands, your Avaya contact center will need to upgrade and expand in the next few years. As a growing piece of the IT puzzle, cloud contact center spending is expected to grow from $4 billion to over $11 billion by 2020, according to Gartner.

As you glance around your Avaya contact center now, you’ll probably see a lot of on-premise hardware and software, and wondering how you can support a cloud move without disrupting your entire business. How will a discerning business like yours get to 2020’s strategic CX goals?

Join industry expert Zeus Kerravala and Spoken Communications to explore practical steps you can take today that will incrementally move your Avaya contact center initiatives along in support of your CX goals.

Attendees will learn:

  1. Practical steps to deploy immediately
  2. How to gradually migrate your Avaya contact center to the cloud
  3. How to develop a realistic roadmap that meets 2020 CX goals

Register now to reserve your spot.

Zeus Kerravala
Founder and Principal Analyst | ZK Research

Zeus Kerravala is the founder and Principal Analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

Zeus does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers. He is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.

Jens Eckels
Sr. Director, Product Marketing | Spoken

Jens has spent more than a dozen years in marketing and sales training for cloud development and deployment technologies. His understanding of enterprise needs around cloud migration and adoption have been informed by some of the world’s most innovative companies ranging from the Fortune 100 corporations to the most innovative tech startups.

Currently, he is the Head of Product Marketing at Spoken Communications and has developed some mad PowerPoint skills along the way.

Jens Eckels
Sr. Director, Product Marketing | Spoken

Jens has spent more than a dozen years in marketing and sales training for cloud development and deployment technologies. His understanding of enterprise needs around cloud migration and adoption have been informed by some of the world’s most innovative companies ranging from the Fortune 100 corporations to the most innovative tech startups.

Currently, he is the Head of Product Marketing at Spoken Communications and has developed some mad PowerPoint skills along the way.

REGISTER NOW