Impacting and improving the customer experience continues to be the top priority of CEOs, according to Gartner, Inc. As companies are rolling out multi- and omnichannel support for their customers and multiple new interaction points are popping up daily, industries are looking for new ways to be innovative in their long-term CX plans.

Ten years ago, you wouldn’t have imagined Twitter would evolve into a must-do customer channel for your business. Mobile devices were just becoming “smart.” Now, you’re hearing about how AI and machine learning are going to affect your contact centers. Augmented reality is becoming, well, the reality in everyday lives sooner than later. How can you, as an Avaya contact center professional, prepare your organization for this high-tech tomorrow? How can you not only take advantage of new technologies but be a leader in providing contextual, proactive customer experiences?

Join industry expert Zeus Kerravala and Spoken Communications for the third of a three-part series on how you can position yourself for success in your customer experience journey – this time going beyond 2020.

Attendees will learn:

  1. Industry expert forecasts into the CX landscape beyond 2020
  2. How to position your company and Avaya contact center to maximize CX opportunities
  3. How cloud fits into the equation, and how choices today can springboard tomorrow’s CX success

Register now to reserve your spot.

Zeus Kerravala
Founder and Principal Analyst | ZK Research

Zeus Kerravala is the founder and Principal Analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers.

Zeus does research through a mix of end user and channel interviews, surveys of IT buyers, investor interviews as well as briefings from the IT vendor community. This gives Kerravala a 360 degree view of the technologies he covers from buyers of technology, investors, resellers and manufacturers. He is also heavily quoted in business press and the technology press and is a regular speaker at events such as Interop and Enterprise Connect.

Jens Eckels
Sr. Director, Product Marketing | Spoken

Jens has spent more than a dozen years in marketing and sales training for cloud development and deployment technologies. His understanding of enterprise needs around cloud migration and adoption have been informed by some of the world’s most innovative companies ranging from the Fortune 100 corporations to the most innovative tech startups.

Currently, he is the Head of Product Marketing at Spoken Communications and has developed some mad PowerPoint skills along the way.

Jens Eckels
Sr. Director, Product Marketing | Spoken

Jens has spent more than a dozen years in marketing and sales training for cloud development and deployment technologies. His understanding of enterprise needs around cloud migration and adoption have been informed by some of the world’s most innovative companies ranging from the Fortune 100 corporations to the most innovative tech startups.

Currently, he is the Head of Product Marketing at Spoken Communications and has developed some mad PowerPoint skills along the way.

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